Enhancement

SMS-Based One-Time Passwords

You can now create authentication objects that use SMS-based one-time passwords, including assigning and managing phone numbers by country. The assigned phone number is clearly displayed, and safeguards prevent using the same SMS verification in parallel activities.

This feature is available to users who manage authentication objects. When deleting an unused SMS-based authentication object, a clear warning explains that the phone number will be released and may be reassigned later

Support Contact Branding

Organizations can now replace default support references in alerts and emails with their own internal support contact, creating a more consistent experience for end users. This is configured in Organization Settings → General Details → Support Contact, where you can switch to internal support and optionally add a contact email.

Only Organization Owners can edit these settings. Changes apply only to the current organization, and the internal support email is shown only if provided, with no fallback to external support details.

Edit SLA From Dashboard

An Edit SLA button has been added directly to the SLA widget, making it easier to jump to configuration without navigating through multiple screens. Selecting the button opens Project Settings → SLA Configuration.

Users without project.sla:manage permission will still see the button, but it will be disabled with a clear tooltip explaining the restriction. This ensures visibility while preventing unauthorized changes.

Improved Project Dashboard Usability

The Project Dashboard now opens drawers with Confirmed Issues shown by default, helping teams focus immediately on actionable items. URLs in drawers include an open-in-new-tab icon, and all dashboard widgets now display tooltips that explain each metric and how it’s calculated.

These changes are available to all users with access to the Project Dashboard. The default behavior is consistent for everyone and does not rely on previous viewing history.